At Sphiria Gems, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.
To be eligible for a return, the item must be in the same condition that you received it. The product must be unused, unworn, and returned in its original packaging with all tags included. Proof of purchase or order confirmation is also required.
To initiate a return, please contact us at:
Email: info@sphiriagems.com
Please note that customers are responsible for the cost of return shipping. Sphiria Gems is not responsible for items lost or damaged during return shipping. For your protection, we recommend using a tracked or insured shipping service.
Items sent back without first contacting us for return authorization may not be accepted.
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us right away so we can evaluate the issue and provide a suitable solution.
Certain items cannot be returned, including:
If you would like to exchange an item, the fastest method is to return the original product and place a new order for the desired item once the return is approved.
After we receive and inspect the returned item, we will notify you regarding the approval of your refund. If approved, the refund will be issued to your original payment method.
Please note that it may take several business days for your bank or credit card provider to process and post the refund.
