Thank you for shopping with Sphiria Gems. This Shipping Policy outlines how orders are processed, shipped, and delivered.
All orders are processed within 1–2 business days after receiving your order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Orders are not processed on weekends or public holidays.
We offer worldwide shipping. Delivery times may vary depending on the destination and the selected shipping method.
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| EMS International | 2–3 weeks | $80 |
| FedEx Express | 3–5 business days | $200 |
| Orders above $2,000 | 3–5 business days | FREE |
International orders may be subject to customs duties, taxes, or import fees depending on the destination country. These charges are determined by local customs authorities and are the responsibility of the customer.
Sphiria Gems is not responsible for delays caused by customs processing.
Local delivery may be available within selected regions of Sri Lanka depending on order location. Delivery times may vary based on distance and availability.
Once your order has been shipped, you will receive an email containing a tracking number. Please allow up to 48 hours for tracking information to become active.
If your order has not arrived within the expected delivery timeframe, please contact us with your order details and we will assist you in tracking the shipment.
Email: info@sphiriagems.com
For full details about refunds, returns, and exchanges, please review our Refund Policy.
